Frequently Asked Questions

LIVE ONLINE SESSIONS (Instructor-Led Virtual Classroom)

Quick links:

Questions on the Live Online Option

What is the Live Online option?


  • All the Consepsys face-to-face courses are now available in a virtual classroom environment (live online, instructor-led).
  • Consepsys has developed a cutting-edge training course & examination environment, which ensures the validity and integrity of the course and online examination. 


Who can attend the Live Online sessions?

  • Everyone! You will need a good internet connection though, as well as a webcam and a headset or earphones of good quality.
  • As our clients are scattered over 22 timezones, several sessions may be organised to better fit certain timezones. On the webpage for each course, under the section "Dates", you can see the start time in your timezone for each session. Click on the session of interest to have more details.

                                     For example:


When will the live online sessions be?

Why is the number of course participants limited for the Live Online classroom?

  • The number of participants is limited, in order to maintain the same quality standard as that which our Clients have been enjoying in the face-to-face option since 2010.
  • The live online option is made to be interactive, as for the face-to-face option: it allows questions from participants, group work, interactive workshops & tutorials. 

Can I attend the examination online too?

  • Yes, it is indeed possible, thanks to the cutting-edge online examination environment developed by Consepsys.
  • For more details, please refer to the examination section on this FAQ


Back to top

Questions on course fee and payment

What is included in the course fee for live online courses (instructor-led)?  

  • Included in the fee:
    • tuition via online delivery platform
    • digital course material (excluding copyrights) via online delivery platform
    • paperback course material (via courier)
    • free pre-course short syllabus
    • attestations and certificates delivered in hardcopy when applicable

How do I pay for training courses?

  • Bank transfer or debit/credit card
  • All courses must be paid upfront
  • Course registration will be formally confirmed by email upon receipt of payment
  • Consepsys Limited requires full payment of course fees to be settled 7 days after issuance of the invoice.

When do I pay?

  • Sufficient lead time is needed for course logistics and administrative tasks. For this reason, Consepsys Limited requires full payment of course fees to be settled 7 days after issuance of invoice.
  • All registrations are closed 31 days prior to the start of the course session, at the latest.
  • Course registration will be formally confirmed by email upon receipt of payment.

After payment, what are the next steps?

  • Upon receipt of payment, a Course Enrollment Confirmation Notice will be sent to each Course Participant by email including logistics, timetable, technical requirements, etc.

Is it possible to pay by instalments?

  • Yes, you may pay by instalments. We will just need to have received the full amount 30 days at the latest prior to the start of the course.
  • To do so, fill out the enrolment form here: 
    • Select "other payment types"
    • In the “special invoicing instructions”, indicate that you would like to pay by instalments, as well as how many instalments would suit you (please note that full payment of all instalments must be received 30 days at the latest prior to the start of the course.)
    • We will then send you an invoice, with information about instalments schedule and payment methods
    • Once full payment for the course is received, we will send you the Joining Instructions for the course

We are several course participants from the same company, can we expect a discount on the course


  • Yes, you can. Please contact us to discuss discounts and preferred conditions. You may contact us via our online enquiry form.

Questions on Course Schedule


What is the course schedule?

  • DCC & DCM courses sessions are 4hrs per day over 4 days
  • DCA course sessions are 4hrs per day over 5 days
  • MGR course sessions are 4.5 hrs per day over 5 days

We would like to organise an in-company course session. Is it possible?

  • Yes, it is. Please contact us here to discuss your requirements.

Questions on the certificate and the certification examination


What kind of certificate will I receive?

  • An Attestation of Attendance is issued to all participants who attended the course satisfactorily
  • If you enrol for the Certification Examination and obtain a pass mark at the Certification Examination, an Examination Pass Certificate is awarded to participants who obtain a pass mark at the Certification Examination (Exam fee must be paid and booked separately)

Certification examination (for ‘DCC’ & ‘DCM’ Courses)

  • Certification examination sessions apply only to “Certified Document Controller Course” (DCC) and “Certified Lead Document Controller Course” (DCM).
  • All our certification examination sessions are held online, via our online examination environment.
  • It is an individual closed-book examination. Participants have up to 3 hours to complete the examination paper. 
  • The Examination Fee is not included in the course fee, and must be paid separately
  • Refer to the Certification page for more information on the exam. 

How does the online certification examination work?  Is it as strong as a face-to-face examination?


  • Consepsys has developed a cutting-edge certification examination environment, which ensures the validity and integrity of the online examination. It also ensures consistency in terms of difficulty and security, to maintain fairness and to create a reliable equivalence with the face-to-face examination.
  • The level of security for online examination is very high. It includes validation of identity, scanning of examination room, live exam invigilator and artificial intelligence to monitor the behaviour of candidate and to prevent fraud (cheating). Cases of fraud or inadequate behaviour during the examination will lead to disqualification. Clear examination ground rules are given in advance to participants, so that they can prepare adequately.


What happens if I do not obtain a pass mark?  


  • It is possible to re-take the examination
  • The participant is not required to attend the whole course again, he/she can just register for the examination
  • The examination fee shall be paid in case of re-take

Questions on the course content


Which course should I attend? DCC? DCA? DCM? MGR?

What kind of course material will I receive?

  • The course material is delivered in a digital format, protected by DRM (Digital Rights Management) and accessible via the live online delivery platform.
  • Participants also receive a hardcopy handbook delivered via courier to their postal address

Which Document Control Software Package or EDMS do you use during the course?

  • No Document Control software package ot EDMS is used nor required during our courses;
  • We are not affiliated to any Document Control software vendors, therefore we are independent; 
  • Our courses cover the competency and skill aspect of the Document Control profession, which allows to adapt to any Electronic Document Management System.

I am not sure whether these courses apply to my industry.

  • For DCC, DCA, DCM, NDC courses: Document Control is applied in a wide variety of activity sectors and practices are remarkably uniform across all sectors. So far, we have trained professionals from 65 activity sectors, including but not limited to Oil and Gas, Mining, Building Construction, Chemicals, Refining, Pharmaceutical, Medical, Nuclear, Food and Beverages, Renewable Energy, Waste Treatment, Aviation, Aeronautics, Airports, Automotive, Architecture, Marine, Logistics, Digital, Bank, and many more.
  • For MGR courses: The course / workshop methodology is targeted at leaders, regardless of the sector of activity or their industry of origin. The workshops and activities have been designed to be relatable to individuals from all sorts of professional backgrounds.
  • Find a list of references & clients here:
  • Please contact us to find out whether our courses would apply to your industry sector. 

Questions on Course Enrollment


How do I enroll / register?


1. Fill out our online request for enrollment

  • If you opt for "Pay by Card", you will be taken to the payment platform at the end of the enrolment form.
  • If you opt for "Other Payment Types", we will then send you an invoice. Payment is due 7 days after issuance of invoice.

2. Once payment is confirmed, your enrollment will be validated by our team.


3. Upon validation of your payment and enrolment, we will send you a Course Enrollment Confirmation Notice, including all practical details for the course.


When should I enrol?

  • To avoid any disappointment, we strongly recommend to our clients to confirm their enrolment as early as possible, and not to wait until the last minute, as our course sessions can fill up quite quickly (seats are limited).

Questions on pre-requisites


What are the pre-requisites to attend the training courses?

  • Each specific course brochure contains a section on pre-requisites. Please refer to the relevant brochure: DCC, DCA, DCM, MGR

Other Questions


What is Document Control?


Watch our video "What is Document Control [in less than 3 minutes]" or read the full definition here.


Who is Consepsys?

You can find more information about who we are here: Why Choose Consepsys?


Is there a local branch/subsidiary for Consepsys Limited in my country?

  • Unless you are based in the United Kingdom, Consepsys Limited does not have a local branch/subsidiary in your country. 
  • We are registered and based in the United Kingdom and we travel around the world to deliver our training, certification programs and consultancy services. We have trained thousands of professionals, from 90+ countries, 60+ activity sectors & industries, 19 timezones and all continents.

What is the Privacy Policy / GDPR Policy of Consepsys?

Any other question?

Contact us through our online enquiry form